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PC Support Specialist
Administrative Services Division

ACCOUNTABILITIES: This position is responsible for supporting users of the agency computer resources via hardware and network support, software support and end-user training.

Responds to users’ requests for assistance through the help desk; maintains help desk ticket log; provides computer users with troubleshooting on problems with computer use, initial problem determination and ad hoc assistance and/or training with problems or tasks. Instructs and assists users on various computer tasks to maximize equipment utilization.

Installs, configures and maintains hardware and software on agency equipment, providing connectivity in a multi-host environment. Assists in troubleshooting network and connectivity problems.

Performs hardware repairs and upgrades on site; contacts vendors to facilitate repair services when necessary.

Conducts training for agency users, either in a classroom environment or one-on-one setting in general computer literacy tasks as well as agency specific applications. Orients new staff to their computing environment.

Assists supervisor in evaluation of software packages for the purpose of determining suitability within the agency’s IT environment. Performs other related duties as assigned.

ESSENTIAL BEHAVIORS: Ability to read and understand technical manuals; ability to perform work which is extremely detailed in nature, with a very high degree of accuracy. Ability to work independently with minimal supervision. Excellent diagnostic and problem-solving skills. Ability to interact effectively with people in both informal and formal (classroom) settings. Ability to handle confidential data responsibly and securely.

MINIMUM SPECIFICATIONS: Associates degree in Information Systems or closely related field or Comp TIA A+ certification required. Bachelor’s degree in Information Systems or closely related field preferred. Six (6) months of work experience in computer systems required. Demonstrated knowledge in the following areas required: 1) hardware (PC) diagnostics, repairs and upgrades; 2) installation and configuration of network devices on a local area network (TCP/IP); 3) Windows installation and configuration (Windows 7 or above). Experience with the following preferred: 1) installation, configuration and support of packaged software applications (Microsoft Office); 2) scripting; 3) Support for mobile devices. May be required to be on call to cover for vacations and leaves. Ability to work effectively in a multi-cultural work environment required.

Starting Pay: $22.55 per hour

Hours Per Week: 35

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