Ombudsman Program

Do you have an unresolved concern involving Lucas County Children Services?

If so, you are invited to fill out and electronically submit the online confidential Complaint Form below, or download and complete an interactive PDF version and mail your information directly to the Office of the Lucas County Child Protection Ombudsman at 1946 North 13th Street, Suite 420, Toledo, Ohio 43604, or e-mail your information to [email protected]

Please be advised that the Lucas County Child Protection Ombudsman is not the first person you should contact to report a concern. You must first attempt to resolve your concern directly with your assigned caseworker, his or her direct supervisor and the appropriate department manager before you request assistance from the Office of the Lucas County Child Protection Ombudsman. If an independent investigation is initiated after you submit a Complaint Form, you may be asked to sign a separate Waiver Form authorizing the release of confidential information to the Lucas County Child Protection Ombudsman.

Two ways to submit information directly to the Office of the Lucas County Child Protection Ombudsman are:

  1. ONLINE
  2. MAIL-IN
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705 Adams St., Toledo, OH 43604
Directions

Switchboard is answered 24/7
Phone: (419) 213-3200 
Fax: (419) 327-3291

Office Hours: 
Monday – Friday: 
8:00 am – 5:00 pm

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