Ombudsman Program

Lucas County Children Services now has a Client Rights Liaison (CRL) that handles community and client complaints/grievances concerning the provision of services from parents, custodians, legal guardians, foster caregivers, kinship caregivers, and children. CRL is a neutral party to all cases. CRL is not an attorney and cannot give legal advice.

The role of the Client Rights Liaison is…

  • To ensure that LCCS clients are aware of their rights, and that those rights are being upheld.
  • Respond to complaints and dispositional review requests from the community and consumers.
  • Handle community and client complaints/grievances about services provided to parents, custodians, legal guardians, foster caregivers, kinship caretakers, and children.
  • Research case records, interview clients and agency staff regarding case activity.
  • Have meetings with direct staff to review case activity and decisions related to the inquiry/complaint.
  • Mediate resolutions between parties when appropriate.
  • Meet or communicate with inquiring or complaining party about final findings or decisions.
  • Make a recommendation on dispositional appeals to agency directors.

When you are involved with Lucas County Children Services (LCCS), you have the right to:

  • Be treated with courtesy and respect.
  • To have the information you provide to be held confidential; your caseworker should manage your case in a caring, private, and professional manner.
  • To receive an explanation of the circumstances that would lead the agency to be permitted, or required, to disclose confidential information about your family without your consent.
  • Decline to cooperate with the assessment.
  • Refuse to accept services recommended by LCCS on a voluntary basis.
  • Participate in preparing the case plan. You also get a copy of the case plan.
  • Clear, honest answers to your questions so you understand why decisions are being made and actions taken in your case.
  • Be informed about other ways to get help if LCCS cannot assist your family.
  • Written notification of Lucas County Juvenile Court hearings and actions on your case if the court is involved.
  • Be involved in, and informed about, the health, education, and well-being of your child.
  • Be served without discrimination on the basis of age, race, national origin, religion, gender, sexual orientation, lifestyle, or physical, mental, or developmental disability.
  • State any concerns you have and file a complaint.

If you have questions about your rights, please discuss them with your caseworker.

Grievance Policy

To address a grievance or concern about Lucas County Children Services, please contact agency personnel in this order:

  1. Caseworker
  2. Supervisor
  3. Client Rights Liaison
  4. Department Assistant Manager or Manager

You may contact these individuals by calling 419-213-3200.

After you’ve followed the steps above, click the button below to fill out the complaint form.

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705 Adams St., Toledo, OH 43604
Directions

Switchboard is answered 24/7
Phone: (419) 213-3200 
Fax: (419) 327-3291

Office Hours: 
Monday – Friday: 
8:00 am – 5:00 pm

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